Warranty Phone Calls...
I didn’t get a chance to make as many phone calls today as I would have liked, but here are the results of the calls that I did make:
9:50 AM – Talked to Jill - "we did receive a good copy of the invoice on Monday and it does take a couple days in data processing, so your check should be cut today and you'll have it any day now..."
3:08 PM – Talked to Angela "we received the invoice on Monday... let me see if the check's been cut yet... I show it's in data processing and 'should' be cut today."
I ask, "how long does it tend to stay in data processing?"
Her reply, "it's typically there for 48 hours, but our computers in Customer Service are a day behind. It may be cut already, but we won't know until tomorrow in our system. Call back tomorrow and we should know more"
What do you say to that... How can their computers be a day behind…? Do they realize that 48 hours is only 2 days? Maybe they meant 48 business hours and it’s going to be a few more days. Guess I'm going to call back tomorrow.
I think everyone is lying to me. More to follow...
9:50 AM – Talked to Jill - "we did receive a good copy of the invoice on Monday and it does take a couple days in data processing, so your check should be cut today and you'll have it any day now..."
3:08 PM – Talked to Angela "we received the invoice on Monday... let me see if the check's been cut yet... I show it's in data processing and 'should' be cut today."
I ask, "how long does it tend to stay in data processing?"
Her reply, "it's typically there for 48 hours, but our computers in Customer Service are a day behind. It may be cut already, but we won't know until tomorrow in our system. Call back tomorrow and we should know more"
What do you say to that... How can their computers be a day behind…? Do they realize that 48 hours is only 2 days? Maybe they meant 48 business hours and it’s going to be a few more days. Guess I'm going to call back tomorrow.
I think everyone is lying to me. More to follow...
