The Walterland Blog

Just got off the phone with them again... as you may have guessed, they didn't call me. I was told that I now have all my "shift points." The problem is, the computer is only recognizing it going from first, then to overdrive. So, they are going to drop some other damn part out and do something... I hoestly think he is trying to baffle me with bullshit. I informed him of my dissatisfaction as to how long it is taking them to do the work. Again, I was told that it is easier to fix transmissions that they took apart and tested. In my opinion, a transmission shop (and their personnel) should be able to put a tranny back together no matter who took it apart... it's not like a Ford Explorer is an exotic, uncommon vehicle. Not to mention that before I took it there, he told me that he has a guy on staff who can tell be looking at it if all the parts were there. He's probably refering to the drunk... he probably saw twice as many parts as everyone else.

I don't know what else to do at this point. I think it's time to take this one to the higher ups... I tried calling the corporate customer service "hotline" only to receive voicemail. I'm not going to leave a message... I want to hear the reaction when I tell someone live. More to follow...