Lee Myles Complaint...
Here is a copy of the complaint I sent in to Lee Myles Corporate:
"I had, what turned out to be, the WORST experience of my life dealing with your garage. It took over 2 weeks to get my car running again, but that's not the worst part. I was told some of the most bizarre excuses why it wasn't fixed. Allow me to explain.
I was told, by the manager, that the mechanic that was working on my car had been drinking at work and got into a car accident on his way home. He was currently hospitalized with a concussion and couldn't work on my car. I was then told that this guy was the only one that could put my transmission back together. He had another guy working on it, but he had to try to get it back together by using diagrams. I was told that since this new guy didn't take it apart, it was more difficult for him to reassemble. I didn't know what to say. In the back on my mind I was thinking to myself, if you employ a transmission mechanic... that person should be able to assemble it no matter who took it apart. This was after they had already been working on my car for six days.
The next day, I was told that he had to fire the mechanic because of the drinking. The drinking wasn't a surprise to him though. He told me the prior day that this guy had been coming in to work reaking of booze, but he didn't think it was a problem becuase it wasn't affecting his work. Apparently it was... since he was in fact, drinking on the job.
I don't know what kind of people you employ, but I was outraged. The manager then told me that the mechanic had developed this problem with alcohol because he had recently found out that his wife was doing crack. I wish I was making this up. I don't know if he felt that since he had my car for so long that we had developed a special relationship where he could tell me all these things, but this was a big nightmare for me.
I have never run into such in ordeal like this in my entire life. Now, I am driving around in my family car that has a transmission partially assembled by a drunk who was drinking on the job. Now if the manager was making all of this up that's one thing... I doubt he is though. Why would you tell someone that stuff about your employees as an excuse for not having the work done? It didn't make me understand his dilema. It made me want to run to the local press. It also made me put the story on the Internet (http://walterland.blogspot.com/). I want to know what you are going to do to make this better? "
I'll let you know their response. More to follow...
"I had, what turned out to be, the WORST experience of my life dealing with your garage. It took over 2 weeks to get my car running again, but that's not the worst part. I was told some of the most bizarre excuses why it wasn't fixed. Allow me to explain.
I was told, by the manager, that the mechanic that was working on my car had been drinking at work and got into a car accident on his way home. He was currently hospitalized with a concussion and couldn't work on my car. I was then told that this guy was the only one that could put my transmission back together. He had another guy working on it, but he had to try to get it back together by using diagrams. I was told that since this new guy didn't take it apart, it was more difficult for him to reassemble. I didn't know what to say. In the back on my mind I was thinking to myself, if you employ a transmission mechanic... that person should be able to assemble it no matter who took it apart. This was after they had already been working on my car for six days.
The next day, I was told that he had to fire the mechanic because of the drinking. The drinking wasn't a surprise to him though. He told me the prior day that this guy had been coming in to work reaking of booze, but he didn't think it was a problem becuase it wasn't affecting his work. Apparently it was... since he was in fact, drinking on the job.
I don't know what kind of people you employ, but I was outraged. The manager then told me that the mechanic had developed this problem with alcohol because he had recently found out that his wife was doing crack. I wish I was making this up. I don't know if he felt that since he had my car for so long that we had developed a special relationship where he could tell me all these things, but this was a big nightmare for me.
I have never run into such in ordeal like this in my entire life. Now, I am driving around in my family car that has a transmission partially assembled by a drunk who was drinking on the job. Now if the manager was making all of this up that's one thing... I doubt he is though. Why would you tell someone that stuff about your employees as an excuse for not having the work done? It didn't make me understand his dilema. It made me want to run to the local press. It also made me put the story on the Internet (http://walterland.blogspot.com/). I want to know what you are going to do to make this better? "
I'll let you know their response. More to follow...
