Warranty Problems... Continued...
So I got home from work on Thursday and remembered that I had not called my warranty company yet... I promised them that I would call them every hour, I didn't want to be called a liar... so, I made my first call.
Now, whenever I call my warranty company they put me through the same ritual song and dance... First, they answer the phone and want to know where to direct you. I give them the same answer, "customer service." Next, the customer service person answers. I tell them why I am calling and they ask me for my member number, "I don't have it..." Next, they want the VIN number, "I don't have it..." Finally they settle for my last name. I wish they would just provide my the information they ask me for, so I don't have to keep going through this routine.
Anyhow... I talked to this person who put me on hold for a couple minutes. Upon their return, I am told that they were going to connect me to Holly who will work with me on this... That CAN'T be good. After the third try, they were able to conference Holly in. Holly tells me that they keep receiving my invoices... (I believe at this point it was sent to them about 20 times) but they aren't legible. I gotta give them that one... it really wasn't. So, I called the garage and bitched at them for not faxing it in. Finally I settled on going in and getting a more legible copy so I could do it myself.
Today, the fun begins again. I have a fresh new legible copy that I am going to start sending to them every hour. More to follow...
Now, whenever I call my warranty company they put me through the same ritual song and dance... First, they answer the phone and want to know where to direct you. I give them the same answer, "customer service." Next, the customer service person answers. I tell them why I am calling and they ask me for my member number, "I don't have it..." Next, they want the VIN number, "I don't have it..." Finally they settle for my last name. I wish they would just provide my the information they ask me for, so I don't have to keep going through this routine.
Anyhow... I talked to this person who put me on hold for a couple minutes. Upon their return, I am told that they were going to connect me to Holly who will work with me on this... That CAN'T be good. After the third try, they were able to conference Holly in. Holly tells me that they keep receiving my invoices... (I believe at this point it was sent to them about 20 times) but they aren't legible. I gotta give them that one... it really wasn't. So, I called the garage and bitched at them for not faxing it in. Finally I settled on going in and getting a more legible copy so I could do it myself.
Today, the fun begins again. I have a fresh new legible copy that I am going to start sending to them every hour. More to follow...
