Hello...?
I did not receive a phone call from DirecTV tonight even though in the following email they claimed to have tried to call me. I think this little "hobby" has run its course. As you will read, they are now claiming that I did not qualify for the refund even though their web site said differently... but they are going to make good on it anyway. I guess that could explain the backlog... We'll see in 4-6 weeks.
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Dear Mr. Walter,
Thank you for writing. I'm happy to assist you. I tried to call you today at around 6 p.m. and again at around 6:30 p.m. to assist you, but I was unable to reach you. For fastest assistance right now, please call us back at (800) 531-5000 and a specialist will be available to help. If you would rather have someone call you, please respond to this email with a phone number and a good time to reach you. Don’t forget to include a copy of the original email. We’ll then ask a specialist to contact you in the next 3-4 days.
I did research your account, and noticed a discrepancy. The account was activated on 1/15/07, yet the promotion ran from 02/06/2007 - 05/01/2007. This would mean that you are ineligible for this rebate. However, due to repeated promises that you will receive this, I have contacted an associate in the proper department, and confirmed that a $100 check is being processed for you. I do need to tell you that this may take 4-6 weeks to be cut and delivered, but it is not uncommon to receive these within a few days. I understand that hearing this same information repeatedly can be very frustrating, and I truly apologize for the delay.
Thank you again for writing.
Sincerely,
Cody R.
ID# U6348
DIRECTV Customer Service
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Dear Mr. Walter,
Thank you for writing. I'm happy to assist you. I tried to call you today at around 6 p.m. and again at around 6:30 p.m. to assist you, but I was unable to reach you. For fastest assistance right now, please call us back at (800) 531-5000 and a specialist will be available to help. If you would rather have someone call you, please respond to this email with a phone number and a good time to reach you. Don’t forget to include a copy of the original email. We’ll then ask a specialist to contact you in the next 3-4 days.
I did research your account, and noticed a discrepancy. The account was activated on 1/15/07, yet the promotion ran from 02/06/2007 - 05/01/2007. This would mean that you are ineligible for this rebate. However, due to repeated promises that you will receive this, I have contacted an associate in the proper department, and confirmed that a $100 check is being processed for you. I do need to tell you that this may take 4-6 weeks to be cut and delivered, but it is not uncommon to receive these within a few days. I understand that hearing this same information repeatedly can be very frustrating, and I truly apologize for the delay.
Thank you again for writing.
Sincerely,
Cody R.
ID# U6348
DIRECTV Customer Service
