The Walterland Blog

From: Todd Walter

To: customerservice@dot.state.pa.us

Subject: Duplicate Title

Message: Hello, I just called in and spoke with probably the rudest person I have ever dealt with at PennDOT in regards to a duplicate title I applied for.

I live in Arizona now. I sent in for a duplicate title for my trailer and my car. I read through the instructions online. I filled out the paperwork, had it notarized and mailed it in. While I was talking to that irritating worker she interrupted me asking if I sent in a copy of my driver's license and a utility bill. Absolutely nowhere on that document did it indicate I needed to do such a thing. I read it three times before sending it and I just read it again. On the document I even checked the little box saying "Check block if address is to be changed."

She then informed me this document was for PA residents only. Again, nowhere on the form does it indicate that. Along with that, nowhere on your site am I able to locate a seperate "out of state" MV-38 O form.

So, if what that crappy worker told me is true, that document is going to be mailed to my old address. Can you confirm this or was I being fed a load of crap. As you can probably understand I am very angry and chances are, you don't care because you are a state employee and hate your job. There is NOTHING that I can find that would validate the claims of that vial animal I was speaking with.

Seriously, how in the hell would I know that I needed to send in all that extra crap (if true). Didn't I validate enough by supplying the Title Number and VIN number? Why do you care where I live? It costs the same amount in postage to mail the damn thing to AZ and it does to PA. You need to fix this! Do you seriously try to be difficult on purpose?